FAQ
Do chauffeurs have ID?
Yes, all our chauffeurs carry an official Platinum Valet ID. You can request to view this documentation prior to leaving your vehicle with us.
Do your prices include VAT?
Yes, we are fully VAT registered.
Do you offer a valeting service?
Yes, we offer a range of valeting services for your car whilst you’re away. Check out our products and services page or speak to your chauffeur upon arrival.
Do you offer corporate pricing rates?
For corporate discounts, please contact us at: corporate@platinumvalet.uk
Do I keep my keys when I park?
As we offer a premium meet and greet service, we keep your keys until your return.
What is your cancellation policy?
Any service may be cancelled, but no later than 48 hours prior to its respective timestamp stated in the booking confirmation. If a cancellation meets this requirement, a full refund will be issued, less a £20.00 administration fee.
Whether you're a first-time parker or a frequent user, this page provides valuable information to help make your parking experience as seamless as possible.
We understand that parking can be a stressful and confusing experience, especially in busy areas. That's why we've created this FAQ page to help you find the answers you need quickly and easily. Browse through the questions and answers below to learn more about our parking services and facilities.
If you have a question that isn't covered in this FAQ, please feel free to contact us directly. Our customer service team is here to assist you and ensure that your parking experience is hassle-free.
WHAT HAPPENS IF I AM LATE TO MY BOOKING?
If you are running slightly late to your booking, please do let us know in advance so that we can accommodate you and avoid delays. Late charges will apply to any customers who extend the length of their stay beyond what is stated on their booking confirmation. These late charges will automatically be applied to the customer’s account and payment will be automatically collected prior to their vehicle being returned. The late charge applied is £15.00 per extended day.
WILL PLATINUM VALET WASH MY CAR WHILE I AM AWAY?
If you opt for one of our valeting packages, your car will be serviced while you are away. Please view our Products & Services page for more information.
WHAT WILL I RECEIVE ONCE I MAKE A BOOKING?
You will receive a booking confirmation email from bookings@platinumvalet.uk which will include instructions for you to follow on the days of your drop-off and collection.
WILL I RECEIVE A RECEIPT WHEN I HAND OVER MY KEYS?
Yes, one of our chauffeurs will hand over a receipt to confirm the handover of keys.
ARE PLATINUM VALET CHAUFFEURS INSURED?
Yes, all employees are insured and extensively screened prior to being onboarded, as well as being subject to ongoing inspections thereafter. This ensures maximum levels of security firmwide. Furthermore, as our mission statement is to provide a premium service, all chauffeurs are uniformed and carry official identification.